How we collect your information
We may obtain information about you in the following ways:
When you visit our website
We, like many companies, automatically collect the following information:
- Technical information including; the type of device you’re using, IP address, browser and operating system being used to connect your computer to the internet.
- User behaviour, for example we collect information about pages you visit and how you navigate the website, the length of visits to certain pages, products and services you viewed and searched for and referral sources.
- We collect and use your personal information by using cookies on our website. We’ve included more information on cookies below.
Contact Form / Email
If you complete our “Get in Touch” form, we may have information on hand such as your email address, name, and phone number. We will only use your email and phone number to contact you regarding our services.
There is a chance you may also received infrequent emails from us promoting our business. If this is the case, you will always be able to opt out of these.
AdWords Remarketing Privacy Policy
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example using the contact form to make an enquiry or making a purchase.
This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
What type of information is collected from you?
If you complete our “Get in Touch” form, or call us, we may have information on hand such as your email address, name, and phone number. We will only use your email and phone number to contact you regarding our services.
Also, we may may collect the following information for visitors to our site:
- Information about your activities on our website, the device used on our website, your IP address and geographical location (this is anonymous information, and not tied to you personally).
Use of ‘cookies’
We do not currently use cookies.
How and why is your information used?
We require this information to understand your preferences and provide you with a better service, and may be used for the following reasons:
- providing you with the services, products or information you asked for.
- keeping a record of your relationship with us;
- conducting analysis and market research so we can understand how we can improve our services, products or information;
- sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, and promotions of goods and services.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
When we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so.
Controlling your personal information
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can unsubscribe from any emails you receive, or contact us directly and we will remove you from any further communication.
We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us on 1300 245 449 (or for NZ, 0800 456 790).
